Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst browsing through your website files or updating various account settings. The ticketing system is being closely monitored 24x7x365 by our customer support staff and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to obtain assistance. Unlike some web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request information with regard to any billing or technical problem. Plus, you can read a number of articles, which will help you fix the commonest problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with us and you’d like to contact our help desk support team representatives, you will be able to post a ticket directly from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll have to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to send a new ticket without any hassle and to go through older tickets using a smart search box. You will also be able to take a look at the relevant knowledge base articles that our system will present to you depending on the category that you select for your new ticket. You can perform all of the above-mentioned operations without leaving your Control Panel at any moment, which means that in case you confront any problem or have a question, you can contact our technicians and resolve the issue at hand in no more than sixty minutes using one support platform.