The client support that you will get from your shared web hosting company is really important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical problem with a current account. Prompt and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine web hosting supplier not from some reseller. When you obtain a hosting account through a company that does not own its servers and it cannot access them immediately, it is quite possible that you will wait for a few days to receive an answer to your query, which means that your websites may remain offline for ages. Alternatively, a company which provides various ways of communication and has a support crew available at any time will assist you to right away and help you minimize or entirely avoid any downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of receiving assistance in a timely manner, that's why our shared web hosting services include 24/7 technical support as well as several options for contact. In case you do not have an account yet, you can call us or use our live chat and speak with a live representative, in order to find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up ordering a service that you can't use. If you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. Unlike the vast majority of providers that you can find today, we reply to all the tickets within an hour, so you won't need to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated plans that we offer include 24/7 customer and tech support, therefore no matter what issue you have, you're able to contact us and we'll help you at once. Our guaranteed answer time for each email message or ticket that you open from your Hepsia hosting Control Panel is just one hour; typically the response time rarely is more than 20 minutes. In addition, we offer telephone support with multiple local numbers worldwide and a live chat, which means that you can contact us and receive additional details about our services even if you don't have an account yet. We are able to assist you with nearly any question or a difficulty you have - payment methods, package features, email configuration, hosting account settings, etcetera. If you use our services, you won't ever have a scenario where you need to wait for a few days to get a problem solved like you have to do with a number of other service providers.

24/7 Customer Support in VPS Servers

Every single VPS server package that we offer includes 24/7 customer and technical support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with several local numbers globally, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it is much easier to keep track of what is going on. The maximum guaranteed response time for all emails and tickets is 60 minutes, yet it hardly ever takes that long to receive help. In case you acquire the Managed Services upgrade that we offer, our admins can also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

When you purchase a dedicated server from our company, you will be able to contact us at any time using a number of channels and the maximum time that you'll need to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 no matter if it is a weekend or a holiday and we can assist you with anything related to the applications that are pre-installed on the server. To contact us about a technical matter, you are able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of common questions or you would like to learn more about our web hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries worldwide. When you'd like to receive help with third-party software that you can't set up or run effectively, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.