Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Every help request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your trouble ticket or e–mail needs further assistance from a server administrator, we will timely forward it and leave a note to inform you that your case is being examined. If you order the Optional Admin Services package, all of the services included there will be carried out at a time that suits you.

  • Top quality support service

  • A First–Rate Help Desk Service

  • We’ll be online for you 24/7 to reply to any queries that you may have connected to our Web Control Panel and any of the apps that we have installed for your convenience on the dedicated server. In case you also require assistance with server administration procedures, consider our Optional Admin Services package, which includes data backup space, Operating System updates every week, server monitoring and rebooting services, plus installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each dedicated web hosting plan comes with our free–of–cost Web Control Panel, which offers an elaborate knowledge base plus a selection of how–to video tutorials. Whenever you need assistance with the Web Control Panel, just click on the Videos or Help buttons situated in the top right corner.